Lawrence J. “Butch” Sheets

Butch

“Butch” Sheets has worked as an IT professional for over 39 years and has been
involved with IT Service Management since 1997. He received his ITIL®
Foundation Certification in October 1999, Service Level Management Practitioner
Certificate in June 2000 and IT Service Management (Masters) Certification in
September 2001. Butch received a V3 Foundation Bridge certification in
February 2009 and in March of 2009 received his V3 Manager Bridge
certification and ITIL Expert Credential. He is a 2004 BSBM graduate from
University of Phoenix.

Butch retired from Caterpillar, Inc. in Peoria, Illinois. In his last role, he fulfilled
the IT Service Management Architect position. He held numerous other technical
and managerial positions in his Caterpillar career. He has been instrumental in
that company’s adoption of IT Service Management best practices in support of –
and in conjunction with – their record-setting Six Sigma initiatives. Butch is also
certified in The Open Group Architecture Framework (TOGAF).

Butch’ desire to share his experience from a broad background in IT, including
technical and managerial roles, led him to present at the itSMF USA’s 2001,
2002, 2003, 2004 and 2009 Annual IT Service Management USA conferences. In
addition, he has personally taught ITIL® classes to over 1,000 staff members at
Caterpillar, Inc.

Butch is an active and lifetime member of the itSMF USA, including having
served as President in 2005. He is an itSMF USA Lifetime Achievement Award
recipient (2006). He currently works as an independent contractor delivering
ITSM training and consulting as a co-owner of Service Management Dynamix,
LLC.