Today, corporations across the globe are adopting IT best practice frameworks, methodologies and standards to design, manage and secure the online business solutions delivered to their customers and employees.

Companies like Axelos, PMI, CompTIA, Microsoft and others have created best practice frameworks and methodologies that deliver the guidance to ensure that these online business solutions are optimized for cost, quality and compliance.

Best practice examples include:

  • IT Service Management
    • Axelos ITIL® Framework for Process Driven Service Design & Management
    • Axelos CyberR Methodology for Process Driven Cyber Risk & Recovery Management
    • IIBA Business Analysis Body of Knowledge (BABOK®)
    • ISACA Cobit 5 Framework for IT Governance Management
  • IT Project Management
    • Axelos Prince2® Methodology for Process Driven Project Management
    • PMI’s Project Management Body of Knowledge (PMBOK®)
    • SCRUMstudy AGILE/SCRUM Software Development Project Management
  • IT Security Management
    • ISC² Common Body of Knowledge (CBK®) for IT Security
    • ISACA’s Methodology for IT Security Design, Audits & Management
    • CompTIA methodology for IT Security Design & Management
    • EC Council’s Methodology for IT Security Analysis & Investigation
  • IT Solutions Engineering
    • CompTIA’s Methodologies for Desktop and Network Design & Management
    • Microsoft Methodologies for Operating Systems & Infrastructure Design & Management
    • Cisco’s Methodologies for Network Design & Management
    • VMware Methodology for Virtualization Design & Management

One of the keys to successful best prctice adoption is to invest in an training solution that not only certifies ones knowledge in best practice concepts, but also teaches the continuing professional development (CPD) skills to apply that knowledge in an enterprise production environment.

The itSM Mentor is the first role-based online video training solution designed to teach candidates the knowledge and continuing education skills to operate within an enterprise IT best practice program. This combined training offering accelerates an organizations ability to make or save money by reducing the time it takes for employees to learn the knowledge and skills to become a valuable contributor in an organizations best practice programs.

The itSM Mentor delivers the following online video training & mentoring solutions direct to a students PC or mobile device:

  • itSM Mentor Video Training Features
    • Online video instructor lectures
    • Online printable courseware and support materials
    • Online testing services for knowledge and skills verification
    • Online 24/7 expert mentoring support for both certification & mentoring programs
    • Online Go To Training student/mentor collaboration tools
    • Online student management and reporting services

itSM Mentor’s Career Pathway video training programs include:

  • IT Service Management Professional (SMpro)
    • ITIL® Practitioner or Expert Certification
    • Cyber Resilience Practitioner Certification
    • Certified Business Analyst Profesional (CBAP) Certification
    • IT Governance Practitioner Certification
    • itSMpro Skills Training
  • IT Project Management Professional (PMpro)
    • Prince2® Project Management Practitioner
    • Project Management Professional (PMP)
    • Certified Associate in Project Management (CAPM)
    • Risk Management Professional
    • SCRUM Developer, Master or Product Owner
    • AGILE Expert
    • itSMpro Skills Training
  • IT Security Management Professional (ISpro)
    • Certified Information Systems Security Specialist (CISSP)
    • Systems Security Certified Professional (SSCP)
    • Certified Information Systems Auditor (CISA)
    • Certified Information Systems Manager (CISM)
    • Network Security Administrator (NSA)
    • Certified Ethical Hacker (CeH)
    • Certified Hacking Forensic Investigator (CHFI)
    • Security Analyst – Licensed Penetration Tester Certification (SA-LPT)
  • IT Solutions Engineering Professional (SEpro)
    • CompTIA A+ Certified in Computers, Mobile, Printers & Operating Systems
    • CompTIA Network+ Certified in Network Design & Management
    • CompTIA Linux+ Certified in Linux Operating System
    • Microsoft Certified Solutions Expert (MCSE)
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Certified IT Professional (MCITP)
    • Cisco Certified Network Associate (CCNA)
    • Cisco Certified Design Associate (CCDA)
    • Cisco Certified Networking Professsional (CCNP)
    • Cisco Certified Entry Networking Technician (CCENT)
    • Cisco’s Methodologies for Network Design & Management
    • VMware Virtualization Security Expert™ (CVSE)
    • VMware Certified Virtualization Expert™ (CVE)

Mentor’s certification and skills video programs can be delivered as a standalone online self-paced training solution or can be utilized as the core content for instructor led in class, virtual class or blended class programs. This comprehensive, affordable, managed education solution will ensure a successful training outcome for both student and employer.

All mentor education programs qualify for Axelos CPD credits and may qualify for Axelos experience badges, PMI PDU’s and ISACA CEC’s. These points and experience badges are required by certification institutes and employers to maintain ones employment and certification status in the marketplace.

Click here to learn more about the benefits The itSM Mentor can bring to your organization

Client Testimonials – Connect with Them on Linkedin