About Us

itSM Mentor is a wholly owned brand of itSM Solutions LLC.

The itSM Mentor video training portal provides an affordable and flexible way to obtain the training and mentoring services required to pursue certification and a career in IT Service Management.

Management Team

David Nichols | President

itilDave is a founding member of itSM Solutions® LLC. He has over 35 years in information technology (IT); including graphic arts, medical, newspaper and computer graphics industries. As one of the founders of itSM Solutions he drew on that experience in the development and delivery of innovative consulting and training products that meet the real life needs of today’s IT professionals. Along with co-founder Janet Kuhn, he was an early pioneer in the development of Web-based ITIL certification programs and online and classroom blended distance learning solutions. Together David and Janet were awarded the itSMF 2001 Product of the Year award for ITSM Best Practices Online (the first accredited ITIL online training program). David authored itSM Solutions’ ITIL courseware along with numerous study guides and “Do IT Yourself” newsletter and industry articles. Along with partner Rick Lemieux, he’s co-authored several whitepapers on ITIL adoption and IT Service Management training. Over the years he’s worked with several Fortune 500 companies to align their IT goals to meet the business’ objectives and achieve IT operational excellence. David holds an Expert certification in IT Service Management and has served several years as a representative of the ITIL Accredited Training Organizations (ATO) on the ITIL ATO Sub Group, and the ITIL Qualifications Board.

Rick Lemieux | VP Sales, Business Development & Marketing

rick tech 10Rick Lemieux is a founding member and Chief Revenue Officer at itSM Solutions LLC. Rick has been involved in developing and marketing IT best practice training and consulting solutions for the past 15 years. Rick is certified professional in IT Service Management and was recently identified as one of the top 5 IT Entrepreneurs in the State of Rhode Island by the TECH 10 awards for his work in delivering innovative, online workforce development solutions for IT, Cybersecurity and Business Professionals.
Lori Perrault | Director of Operations

Lori is responsible for Business Operations at itSM Solutions. Her primary duties involves ensuring 100% customer satisfaction for all itSM’s product lines. Prior to itSM Solutions Lori was in the healthcare industry managing a team of healthcare professionals responsible for helping children with disabilities live more comfortable and successful lives.