Client Testimonials

Client Testimonials


Case Studies

Internal Revenue Service (IRS)
The Ohio State University



The Boeing Company – Ilene Jones, Process Architect

“We contracted with Rick and itSM Solutions to provide online ITIL Foundations training for over 1K IT employees. We saved over $1M compared to our ITIL V2 foundations training approach. The online training works well for busy employees who find it hard to give up entire days. The content is very well done and all of our employees are getting consistent training that doesn’t vary from instructor to instructor.”

“Rick and his Company were a pleasure to work with. They patiently worked with us answering questions and adapting their offering to meet our needs. I really cannot say enough about how good the experience has been.”LinkedIn: Ilene Jones

Dell Services – Octavian Clinci, SCCM / Systems Integration aficionado

“Although I was always reluctant to using “online courses” I took the plunge and signed up for ITSMSOLUTIONS’ ITIL courses hoping for the best. I was so surprised to see that from the first hour of watching the videos, everything sounded and looked great. Patrick is a really good instructor and his English is perfect even for us who are not native speakers. The content is very good and is at least comparable with live classes, if not better sometimes. I passed some of the ITIL intermediate exams by doing exclusively what Patrick recommended and I must say that this combined with the awesome community can really help in both passing the exams and in actually understanding the concepts and applying them afterwards. I can definitely recommend ITSM SOLUTIONS for the all the ITIL courses as well as for the other offerings because I am sure they have the same standard for the others too.”
LinkedIn: Octavian Clinci, SCCM / Systems Integration aficionado

Lockheed Martin – William P. (Pat) Richardson, Sr. Systems Integration Engineer

“I wanted to thank you both for your time and trouble in assisting me on my journey to MALC. I took the exam yesterday and was up half the night worrying about it. I just learned that I passed. I took three certification exams using ITSM Solutions training and passed every one on the first try.”LinkedIn: William P. (Pat) Richardson, CISSP

InterContinental Hotels Group – Linda Koch, Engagement Manager, ITIL Expert

“This morning I passed my MALC exam. Was a challenging but worthwhile road to get here, as I am sure many are finding. I completed my last 4 classes with ITSM Solutions and can’t say enough about what a great learning experience they offer. Beyond the obvious benefits of the self paced approach, their outstanding customer support, excellent course materials and the great presentation style of instructor Patrick Von Schlag all made for a very positive journey to my ITIL expert certifications. LinkedIn: Linda Koch, Engagement Manager, ITIL Expert

Booz Allen Hamiliton – Andrew Weatherton, Senior Lead Engineer, ITIL Expert

“I passed and I’m an ITIL Expert! Thank you so much for your help and the ITSM Solutions course was fantastic, I got more out of it in less time than my prior experience with in-person classes. LinkedIn: Andrew Weatherton, Senior Lead Engineer, ITIL Expert

Exelis – Nassar Sokhn, PMP, ITIL Expert

“I just wanted to let you know that my experience with you and your company has been wonderful and had a very positive influence on my success and ability to complete all 6 courses and 6 exams within 3 months. This was a daunting task but the advise I received at the beginning from your associate helped me to build confidence and find the right course workflow (starting with the domains I was most comfortable with, which happened to be backwards in regards to the service lifecycle (CSI to SS)). I also almost never had to reference the official ITIL publications since the course material was concise enough and had all the important information.“LinkedIn: Nassar Sokhn, PMP, ITIL Expert

Accenture, The Netherlands – Eddie Brady, Service Manager

“In order to effectively be able to combine work with study I was looking for a quality online ITIL programme that would help me gain the ITIL Intermediate qualification. I initially decided to follow the Service Strategy offering as provided by one of ITSM Solutions’ International online competitors. I was, however, very disappointed with the quality of their eLearning environment and its overall quality. I contacted ITSM and they were able to set me up with a trial of their eLearning programme. I was very surprised by the quality they had to offer. It was easy and enjoyable to follow and I was easily convinced to follow the remaining modules with them.”LinkedIn: Eddie Brady

CGI Finland – Jarkko Hedman, Director Project Management Office (PMO)

“I was well prepared and managed to pass the exam at the first try. I studied almost 200 hours during the intermediate courses and MALC. The courses were very well prepared and I really enjoyed studying with Patrick von Schlag. Thank you Janet, Lori and Rick for all help! I will really recommend the courses for my colleagues here in Finland.LinkedIn: Linkedin:Jarkko Hedman

Wells Fargo Bank – Mithun Gunalan, Business Systems Analyst

“Thank you Rick & itSM, I got my RCV certification last week. The online classes and material were concise and very clear. It feels great to get certified in a week without using any extra material.”

“I would definitely recommend the itSM’s services. Thanks again”LinkedIn: Mithun Gunalan

HCA – Hospital Corporation of America – Chris Karstens, Senior Service Desk Support Analyst

“itSM Solutions online software is very well organized and easy to maneuver around to the different topics. The lecturer was very engaging and held my interest throughout the entire program. I printed the manual and followed along with the lecturer so that it reinforced what I was hearing. The questions at the end of each module reinforced definitions and questions found on the actual Foundations v3 exam. Because of this software, the manual and the study guide, plus the excellent way the information was presented, I was able to score a 95% on the exam and did so in 20 minutes.”LinkedIn: Chris Karstens

Dell – Aaron May, Project Manager

“I would also like to thank itSM Solutions. I completed the 5 Lifecycle exams and MALC using their online self-paced products. Feels good to add ITIL v3 Expert to my resume.”LinkedIn: Aaron May

United Space Alliance – Kimrick H., Computer Science

“I just finished the RCV, SOA , PPO and MALC courses online through itSM Solutions and wanted to say thanks for the great material, practices, quizes and practice exams. I was able to get through my 3 remaining intermediate courses and the MALC in 6 weeks and passed the exam for each one on the first try with no problems. I had previously taken the V2 IPSR course in a classroom with another provider and found the itSM Solutions material to be far superior and much better at preparing you for the type questions you will face during the exams. Once again, thanks itSM Solutions!”LinkedIn: Kimrick H.

Staples – Michael Clapperton, Senior Manager – Global IS Support Center

“ITSM Solutions content was very helpful in enabling me to obtain V3 Expert Certification quickly without sacrificing quality. The instructional videos were informative, very focused on helping understanding, and very convenient. The staff was friendly and attentive to helping me through the process.”LinkedIn: Michael Clapperton

MBC Group – Ala Abuhijleh, Operations Manager

“I would like to thank you and ITSM Solutions team. You’ve been of great help. Today I have passed the MALC exam and I became a certified ITIL Expert. I believe, without ITSM Solutions, this wouldn’t have been possible. I am living in Jordan – Middle East – where there are no ATOs to provide ITIL courses. Though I had no other options but to go with online training, I actually found your training very interesting, well-done and beneficial.It has definitely exceeded my expectations from an online training.”

“As for the help and support that you and the rest of the team provided to me. I am really impressed for your prompt response, professionalism and quality of service.”LinkedIn: Ala Abuhijleh

Trinidad & Tobago Unit Trust Corporation – Darren Cole, Programmer Analyst

“I passed the ITIL Foundation exam yesterday! I have to say that my entire experience from getting the online material to doing the quizzes and practice exams to writing the actual exam has been just great. I especially appreciate that for every request I made (to get course material, to register for exam, etc.) I received a response by email almost immediately. The course material, the lecturer, the testing center… everything was great and flowed smoothly. Thanks a lot!”LinkedIn: Darren Cole

Compassion International – Tom Griffin, IT Disaster Recovery Manager

“I selected ITSM Solutions after viewing many other sites and packages on the web. I found a lot of deluxe offerings and bargain basement sales. ITSM solutions had an excellent base rate with an al carte approach to add-ons. I was able to construct a self-study with an instructor time blended package that is just right for me at a very reasonable and fair price.”LinkedIn: Tom Griffin

Etisalat Telecommunications – UAE – Jvalin Sonawala, Network Consultant

“Guys to let you know that I am following after much research. I was surprised to see that there are no capability modules on itil traning zone and also gogo training doesnt have MALC course as of now.”

“According to my experience I am fully satisfied by itSM solutions and their service, fast technical support required, questions answered on SUNDAYS also.”

“Awsome video streaming speed, nice explanation in the student manual, can print the student manual as well for future references and very important – the instructor and the instructor vidoes are fantastic.”

“Thanks Rick for your help.”LinkedIn: Jvalin Sonawala

Kelvian SL – Marc Bonaventura, Founder

“I have to say that I’m in no way affiliated with ITSM Solutions, but if I had to recommend an online self-paced course to anyone theirs is as good as it gets. I did my original courses in a classroom with another provider and followed that up with purchasing one of those Guaranteed to Pass Your Exam on the First Try books prior to taking some of my exams. After two failed attempts to pass the CSI exam I decided to go through the program again by watching the itSM Solutions videos and reviewing their courseware. I must say that I learnt more from the videos than the on-site classes I attended. I passed my final two exams on the first try after reviewing the itSM videos. if I had to take the courses again, I’d go with ITSMSolutions.”LinkedIn: Marc Bonaventura

Food Lion – Dale Edmiston, Director, Data Center Operations, Delhaize Group, U.S.

“I have worked with ITSM Solutions for several years and have had great results with the ITIL/ITSM training we have received from both a classroom and web-based training perspective. Dave Nichols has been instrumental in serving as an educator and leader offering a wide breadth of experience and depth of knowledge in process best practices. I have continuously leaned into Dave for practical advice for ITSM implementations and feel he has been instrumental in helping us succeed in our ITSM endeavors.”LinkedIn: Dale Edmiston

SunGard – Jeff Annechini, VP Corporate IT

“I just completed the ITIL V3 Foundation Online Training Course and found it to be outstanding. The presenter and supporting material were excellent.”LinkedIn: Jeff Annechini

Jacobs Technology – David Marr, ITSM Senior Program Analyst

“I recently completed the ITSM Solutions Online ITIL V2 / V3 Service Manager’s Bridge course. I found it to be an excellent resource for learning the subject matter and preparing for the exam. The content was well delivered and very effective in conveying the essential information. Additionally, the supporting review materials were on target for passing the exam.”

“I would highly recommend this course.”LinkedIn: David Marr

Kepner-Tregoe, Inc – Marybeth Kochis, Sr. Consultant, Service Excellence, Global Solutions Development

“I found itSM Solution’s on-line teaching approach, with visual aids and content organization to be far above other on-line programs. The work aids, and interactive quizzes were exceptional in preparing me for my exam. I passed on the first attempt! Additionally, itSM Solution’s support staff helped me in all the ‘rough spots’ in a most efficient & professional manner. I was well supported! I will highly recommend this course approach to my colleagues and customers!”LinkedIn: Marybeth Kochis