Keith D. Sutherland

Keith is a partner, and fully accredited instructor, with Service Management Dynamix, LLC, a South Carolina based company. Since January of 2004, Keith has facilitated a number of sessions for organizations interested in the value of a true IT Service Management framework. Keith’s varied background allows him to share real and practical experiences with clients, while his dynamic presentation skills aid in helping ‘learners’ and clients absorb the ITIL® Framework and content, while also speaking to complementary frameworks and methodologies.

From 2002 (thru December, 2007), Keith served as the Membership Chair for the ‘Heartland’ local interest group (LIG) of the itSMF USA in Central Illinois. He has also been instrumental in the start-up of many of the LIGs throughout the Midwest, including Gateway (St. Louis), Chicago-Milwaukee, Lehigh Valley (Allentown/Bethlehem, PA), and Great Lakes (Greater Detroit, MI). Though considered a ‘vendor’ in the ITSM field these days, Keith started as a practitioner. His involvement in the itSMF USA dates back to 1998, where one of the very first ITSMF USA interest group meetings occurred at Holy Cross Health Systems in South Bend, IN (while an IT Manager there).

Keith’s ITSM Credentials and Certificates include: Foundation Certificate in ITSM (Jan, 99), Manager Certificate in ITSM (ITIL® v2 Service Manager, September, 2001), ITIL® v3 Manager Certified (January, 2008), aka “ITIL® Expert™ credential”

Keith’s achievements include: 35+ years of experience in IT working in a variety of industries, including:  eight years in manufacturing, four years in banking/finance, two years in catholic health care, five years in customer care and eight years training and consulting in service management.

In Keith’s home community of Peoria, IL, he is a past board member for the Center for Prevention of Abuse Peoria, and has participated in a number of philanthropic activities for not for profit organizations.