itSM Mentor – Cyber Security and Resilience Consulting Services

The itSM Mentor digital service management (DSM) consulting model integrates five widely adopted global best practice to create an underlying service management that enables a proactive, collaborative and balanced approach for organizational cyber security and resilience.

The itSM Solutions DSM reference model and its associated learning and mentoring programs deliver a systemic structure for thinking and planning plus the knowledge and skills to:

Secure management commitment and funding for an DSM program
Select and develop the leadership team that will drive the DSM program
Condition stakeholders for the adoption of the DSM program
Empower stakeholders with the skills to adapt the DSM program across the enterprise
Institutionalize the program with Human Resources to ensure DSM success well into the future

DSM Reference ModelDSM Presentation

Coverage areas include:

ITIL’s® Service Management framework provides guidance and training’s on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of cost, quality and continuity

COBIT Governance framework provides guidance and training’s on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of compliance with organizational risk controls

NIST Cyber Security framework provides guidance and training’s on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of information security.

RESILIA™ Cyber Risk framework provides guidance and training’s on what enterprises should be doing to proactively manage and improve its digital service portfolio in terms of risk and resiliency

PMI’s PMP and Prince 2 Project Management framework and methodology provide guidance and training’s on how enterprises can improve the success of its digital service projects by using knowledge and techniques that tie project results to business outcomes.