David Nichols


Dave is a managing member of itSM Solutions, LLC, and is responsible for the daily management and operations of the company and the development and management of the company’s IT Service Management courseware.

itSM Solutions is an Accredited Training Organization (ATO) and offers a complete suite of ITIL, PRINCE2 and SCRUM certification courseware to the marketplace. It currently licenses its ITIL, PRINCE2 SCRUM products to over 80 resellers.

Dave has been developing and delivering courses in IT Service Management since 1998. He received his Service Manager certification in 1999 and his ITIL Expert certification in 2008 with the release of ITIL 2007 (a.k.a. ITIL v3). He has authored all of the itSM Solutions’ ITIL and PRINCE2 certification courseware and is the Publisher of all itSM Mentor courses.

Prior to founding itSM Solutions, Dave had 30+ years’ experience as an electronics technician, software developer, manager, director and IT executive.

He developed and managed high performance software development and information technology groups. During his extensive IT career he successfully dealt with the kinds of issues all Service Management professionals face on a daily basis.

Dave is a graduate of the University of Southern New Hampshire. He is a past member of the ITIL ATO Subgroup and member of the ITIL Qualification Board. He currently is a member of the Axelos ATO Working Group which represents the worldwide ATO community.

His specialty is the application of systems thinking and an Agile approach to the continual improvement of services.