Project Management

Project Management

Program and project management is a well-established and mature methodology. Probably the two most widely known methodologies are from the Project Management Institute (PMI) and the United Kingdom’s Cabinet Office’s Prince2 (PRojects IN Controlled Environments). There are certification qualification schemes for both methodologies that are recognized worldwide.

Program management is the process of managing several related projects, often with the intention of improving an organization’s performance. It has oversight of the purpose and status of all projects in a Program and can use this oversight to support project-level activity to ensure the overall program goals are likely to be met, possibly by providing a decision-making capacity that cannot be achieved at project level or by providing the Project Manager with a program perspective when required, or as a sounding board for ideas and approaches to solving project issues that have program impacts.

Project management is the discipline of planning, organizing, motivating, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations), which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of these two systems is often quite different, and as such requires the development of distinct technical skills and management strategies.

Service Providers must have the core capability of program and project management. All Service Providers do perform some form of program and project management at some level of maturity. Many larger enterprises may have an enterprise Program Management Office that provides corporate oversight and program and project management resources to their business units. Smaller organizations may perform the project management activity only on an ad hoc basis, in conjunction with a major change initiative.

Whatever the size of the organization or the maturity of the Service Provider’s capability, program and project management must be integrated into the Service Provider’s service strategy, how it designs its IT Services, and the control of resources as it builds/buys and transitions new services into operation. It even plays a more important role in how the Service Provider incorporates continual improvement of services to sustain service quality.

The problem for the Service Provider is how do they integrate a methodology with a framework?